Cheektowaga new york free chat line numbers
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If you cannot find the information you are looking for, please contact the customer service agents of the retailer you made your purchase from. If you are a business customer of Landmark Global you can use in addition the following shipment tools:. If you do not have a tracking reference, please contact the customer service agents of the retailer you made your purchase from.
Shipments that are sent without a tracking cannot be traced. I missed my delivery, is it possible to reschedule? For deliveries in Europe or Outside of Europe : please contact your local post office or the commercial partner that attempted to deliver your goods. They will be in the position to provide detailed information on the process to be followed.
If the above is not possibleplease contact the customer service agents of the retailer you made your purchase from. A client ordered on my website but they did not receive their order. Can they contact Landmark Global to help? Our business partners can contact our Customer Service department for information on the status of the parcels, however, your customers should contact the customer service agents of the retailer they made the purchase from.
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When can I expect my parcel? This will vary based on the country where the parcel has to be delivered. For deliveries within Europe, delivery time varies from 2 to 10 days in average depending on the country of destination. For deliveries outside of Europe, delivery time varies from 5 to 15 days in average, depending on the country of destination. Please note that delivery periods can be longer in case of non-exhaustive : peak periods, pandemics, customs related issues, strikes, etc.
Where is my parcel? In the top right corner of your screen, click this button: carrier tracking not your order reference into the drop down box: If you need more information, please contact the Customer Service Agents of the retailer you made your purchase from. It is not uncommon for intercontinental shipments to have certain periods in the shipment lifecycle where the shipment is in transit, updates will then only be visible upon arrival at the transit hub or the delivery partner of your country of destination.
If you have further questions related to the status of your shipment, we recommend reaching out to the customer service agents of the retailer you purchased from. The tracking on my parcel appears to have stopped.
What is the reason and what should I do? Please contact the customer service agents of the retailer you made your purchase from. They are able to open investigations to resolve any issues that may arise.
How can I change the address or shipping information on my parcel? My track shows an 'attempted delivery'. When will the carrier be back to deliver my parcel? Typically, the carrier will be cheektowaga new york free chat line numbers the next business day. You can contact your local distribution office to arrange a new delivery attempt. What should I do if my shipment says 'The shipment is ready for pickup'?
Where is the pickup location for collecting my parcel? The location varies depending on the carrier. The calling card left after a delivery attempt will provide such details. Who is delivering my parcel? If the delivery partner is not known, please contact the customer service agents of the retailer you made your purchase from. What should I do? Landmark Global partners with one of your local delivery carriers to bring the order to your door. Landmark Global then oversees the transport and customs clearance, when applicable, of your shipment into your country of residence.
I have been charged for duties and taxes by customs and I was not aware of these charges. For more information, please contact the customer service agents of the retailer you made your purchase from. I received an to pay my duties and taxes but the charges are too high. How do I stop shipment of my parcel? How do I get reimbursed for duties and taxes on a return item? What does the status 'Shipment is held by customs' mean? This means that shipments are currently under inspection by customs, which can result in a slight shipping delay.
Typically, your shipment will be released without ificant delay to continue on its way to your door. Do I need to provide extra paperwork to customs to retrieve my goods? Depending on local regulations, you might need to provide extra paperwork commercial invoice, proof of payment to have your parcel s released from local customs. Usually a receipt and a short description of your order is sufficient. Unable to find an answer to your question? Ask your question below and we will give you an answer within 2 working days.
If you have any questions about the delivery of your parcel, please contact the sender directly. Thanks in advance. Get in Touch. Do you want to start a future collaboration? Do you have another question? Try our Frequently Asked Questions below to see if your question can be answered instantly. Choose one of our solutions Frequently Asked Questions Choose one of our solutions. Simply fill out our form and we will contact you 1. Add country Remove country. First Last. This field is for validation purposes and should be left unchanged.
Frequently Asked Questions. About Landmark Global. Sending Parcels.
Receiving Parcels. What services do Landmark Global offer? Landmark Global provides shipping solutions for your mail, packets and parcels to anywhere in the world via our broad international network postal and alternative networks. We also have our Landmark Global Trade Services department that can support and assist you in any queries that you might have related to customs queries.
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Is Landmark Global part of the group? Landmark Global is part of the bpost group. In which countries is Landmark Global located? To know which specific locations, please consult our Landmark Global company deck which you can obtain via your manager. In how many countries do Landmark Global deliver? We deliver to all countries worldwide thanks to our broad international network.
What is the maximum size of parcels you can accept? Is there a weight limit Landmark Global will accept? We accept maximum 30kg.
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Are there products Landmark Global cannot accept? We have a list of prohibited items and dangerous goods. Please contact your manager for more information on the list. And does Landmark Global support both shipping methods? For more information, please contact your manager. What is a HS-code? Harmonized Commodity description and coding system. Each country is permitted to add additional s to suit its own tariff and statistical needs, creating 8, 10, and sometimes 12 digit national codes. Example Cotton t-shirt : 00 Soft Plastic mouse p for working at a pc: 00 A plastic phone cover for iPhones: How can I track my parcel?
You should have received the correct link from the retailer you made your purchase from.
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